Deck Commerce will support VOXX International Corporation
St. Louis, August 03, 2021 (GLOBE NEWSWIRE) – Deck Commerce – a leading supplier of Order Management Systems (OMS) for omnichannel commerce – is pleased to announce that it has been chosen by VOXX International Corporation (Nasdaq: VOXX) to power its e-commerce platforms through the Deck Commerce Order Management extension for Adobe Commerce. As a leading manufacturer and distributor of automotive and consumer technologies for global markets, VOXX was looking for a powerful OMS to provide a future-proof multi-brand infrastructure for its commercial stack.
With plans to increase volume across multiple locations, VOXX chose Deck Commerce because of its scalable reference architecture and ability to automatically process up to 98% of orders. Intelligent automation reduces human errors and time spent on manual tasks, which will enable VOXX to improve the customer experience and improve operational efficiency, while providing the company with the opportunity to scale to scale. to come up.
To begin with, Premium Audio Company (“PAC”), a wholly owned subsidiary of VOXX, will deploy Deck Commerce OMS, as it has the highest volume of e-commerce transactions, with continued growth expected. Premium Audio Company owns the leading premium audio brands including Klipsch®, Jamo®, Energy®, Magat® and MacAudio ™. The Company also distributes other leading brands, including Onkyo, Integra, Pioneer, Pioneer Elite, Teac and Esoteric.
“Our current system, an ERP designed for B2B operations, was not going to work as we started to see Black Friday volume more consistently on our direct-to-consumer sites,” said Dave Gans, vice president marketing and e-commerce at Premium. Audio company. “The one-off orders that we handle manually with a lower volume were not sustainable. ”
Premium Audio Company will use Deck Commerce’s inventory management, order orchestration and transaction processing to automate workflows for standard orders, fraud review, automated returns, pre-orders and backorders . Deck Commerce will also use pre-built integrations and APIs to connect with other technologies used by VOXX to create a customer-centric experience including Adobe Commerce, Affirm Deferred Payment, Zendesk Customer Service Portal, and more.
To ensure the implementation of order management best practices, Deck Commerce will provide internal services for OMS discovery, implementation, training, testing and commissioning support.
“We’re always inspired to see retailers picking out software to help them deliver the best experience for their customers,” said Chris Deck, Founder and CEO of Deck Commerce. “We are delighted to be working alongside the VOXX team. ”
To learn more, visit deckcommerce.com/order-management-system
About VOXX International
VOXX International Corporation (NASDAQ: VOXX) has become a leader in automotive electronics and consumer electronics, with emerging biometric technology to capitalize on the increased need for advanced security. Over the past decades, with a portfolio of approximately 35 trusted brands, VOXX has built leading positions in the in-car entertainment, automotive safety, reception products market, a number of top audio market segments. range, and more. VOXX is a global company with an extensive distribution network that includes electrical retailers, mass merchants, 12 volt specialists and many of the world’s leading automakers. For more information, please visit our website at www.voxxintl.com.
About Deck Commerce
Deck Commerce is the primary order management system (OMS) for retailers like New Balance, NETGEAR, and Build-A-Bear. The highly flexible and feature-rich platform automates inventory, transaction, fulfillment and return workflows, giving retailers the power and efficiency to grow globally and across everyone canals. Deck Commerce OMS enables retailers to organize memorable experiences that make every customer their best customer. To learn more, visit https://www.deckcommerce.com.